Privacy policy

Last updated: 8 Jun. 2025

Your privacy is important to us. To understand how we use information provided by customers and site visitors using our website or services, please review the following.

Introduction
1.1 Personal information, including names, addresses, phone numbers, email addresses, and other direct contact forms, constitutes personal information ("Personal Information"). COEDO KIMONO ("us" or "we"), operating the COEDO KIMONO platform, will comply with relevant laws on the protection of personal information regarding the handling of user information provided by customers ("you") on our website. Please adhere to the following Privacy Policy ("Policy").

1.2 We comply with relevant laws regarding the handling of personal information, guidelines set by our business country (Japan), and other standards.

Information Collected by Us
2.1 Information provided by customers: This includes information necessary for the use of the COEDO KIMONO platform ("Platform") and experiences ("Experiences"), such as names, addresses, phone numbers, and other information chosen to be provided by customers. This may include medical or physical conditions that could be helpful in providing a better experience. Customers can also disclose age, opinions, and other personal information through feedback forms. Payment information is not stored for the use of payment services.

2.2 Information automatically collected by us from platform users ("Site Users") through platform usage: The platform may automatically track IP addresses, use cookies, web beacons, browser analytics tools, and server logs to collect statistical data to improve customer and platform interactions. Information collected includes pages or content viewed by Site Users, experience searches, and customer reservations. In most cases, collected information is used in a completely anonymous manner.

2.3 Photos taken during experiences: While staff or hosts may take photos of customers during experiences, we will not use customer photos without permission.

Use of Personal Information
3.1 We may use personal information in the following cases:

To expand services based on reservations through the platform.
To respond to requests from the contact page and provide customer support.
To authenticate access to the customer's experience.
For advertising campaigns.
To send and collect information through feedback forms.
3.2 Except in the following cases, we will not disclose personal information without customer consent:

When a customer is identified by us as a criminal and reported to the appropriate authorities.
When customer consent is obtained to share personal information with other companies, it will be handled according to the terms of that company.
3.3 Within a certain period after the completion of the experience, customers and interpreters can submit feedback through an online form. Feedback is welcome and encouraged to improve interpreters, experiences, the platform, and our services. Submitted feedback is considered non-confidential and not the exclusive property of the customer. We reserve the copyright for feedback, and collected opinions may be used as data for statistical analysis or citations in public articles.

3.4 Upon the authenticated customer's request, we will delete previously disclosed personal information from public platforms.

3.5 We cannot guarantee the protection of data related to COEDO KIMONO in the event of a cyber security attack, and we are not responsible for such uncontrollable situations.

Revision of Privacy Policy
4.1 We may revise our Privacy Policy at any time. In the event of changes, we will publish the latest version on the platform.